Construcciones Yamaro: Coates’ promise to treat every customer as unique

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John Palavras has forged an extraordinary 20-year career with Coates, starting from humble beginnings as a sales coordinator.

Today, he is a revered product specialist for the company’s Engineering Solutions team which specialises in temporary works.

What sets him apart is his passion for his work and deep commitment to meeting each customer’s unique needs. John’s dedication and enthusiasm are evident in his own words.

“I enjoy every part of the job,” says John. “Every customer and project is unique, whether it’s back propping a slab, managing water challenges on a job site or providing a shoring solution – it’s all unique.”

One aspect that John enjoys about his job is that no two days are the same. John’s main areas of focus are tendering and product support, including creating detailed estimates for shoring, structural propping and water management projects and providing information to clients who rely on his wealth of experience. He also actively collaborates with the business development team to identify and pursue potential leads and opportunities for the company.

John believes in leaving no stone unturned when it comes to meeting the needs of the customer. He questions and challenges every option in order to find the right solution.

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“If we don’t have something for a customer, we pick up the phone and keep them informed,” John explains. “We exhaust all avenues to help them solve their problem.”

Coates is an Australian equipment hire company with 137 years of experience providing high-quality tools, equipment and consumables to diverse sectors including construction, mining and major events. The company also specialises in maintenance and shutdown support, Power and HVAC, and safety training via its Registered Training Organisation.

With his tireless motivation and relentless pursuit of excellence, John sets a high standard for exceptional customer service that aligns perfectly with Coates’ tagline – ‘equipped for anything’.

Looking back on his career, John has some advice for his younger self: “Be true at all times and don’t change for anyone.”

While he enjoys sports, John considers his family to be his first priority. He recognises the importance of striking a harmonious balance between various aspects of life, including family and other passions. This dedication to maintaining a well-rounded and balanced approach to life reflects Coates’ values of caring deeply for employees and being people focused.

John’s passion for work and customer service makes him a valued member of the Coates team.

The post Coates’ promise to treat every customer as unique appeared first on Inside Construction.



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